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Frequently asked questions

Oh my gosh, I forgot my password already...

GAH! Everything seems to require a password these days, we hear ya. Let's get you back and connecting on the Trellis. Navigate to the Trellis login screen and click on the "Forgot" link located inside the Password field. Next, it will ask you to enter your email address and click submit. If your email address is associated with a user account on GrayVyne, an automated email will be sent to you. If you don't receive an email it means we don't have you in our system and you'll need to check with your GrayVyne account administrator at your school/organization. Your account administrator for your school/organization controls the user list for your organization (GrayVyne doesn't have access to your organization's user account list). If you are the administrator and need help sorting out your account for your users, send us a note via the form on this page and we'll connect with you asap. If this is super urgent and you need help now, call or chat with us and a friendly human will be glad to walk ya through it.

How do I access the Trellis?

When your organization first registered to be a part of the GrayVyne community, an administrator was designated at your organization to set up and manage individual users in your GrayVyne account. Once this administrator uploads your name and assigns you a role in the system, you’ll receive an automated email requesting you to create a unique password. Once you create a password, you can now use your school email and GrayVyne password to access the Trellis. If you name hasn’t been added to the user list, you might want to [politely] check with your administrator and request they add you to the database.

Do I need to upload all media at the same time I create my project?

When you click on “Create New Project” there are seven fields required (notice red Required text) to be defined before you can add the project to the Trellis. We recommend you define these first and click Add Project before uploading any media. The first field is the Project Name, which usually takes a while for learners to figure out, and you can always change it later :-). The remainder of the fields are optional, but of course, we’ve added a ton of options so your story team can play with all different types of storytelling mediums from comic books and podcasts to photos and novellas. We recommend adding media in chunks though, because sometimes if you upload lots of files (and really large files) you’ll be required to utilize your patience reserves and hope you maintain a strong internet connection during the upload. For instance, the documentary section allows up to 5000MB uploads (yep, upload a long-form documentary if you’d like!)…and when you do, you might want to upload that large file on its own and return to upload other files later :-)

How do I submit a project fix?

Project fixes are a really fun and important part of the GrayVyne community. Project fixes tap into the wisdom of the crowd. Learners are expected to contribute to projects by not only noticing little errors in projects, but taking the initiative to modify the source documentation (whether it be code, or a CAD files, or a process map, etc.) and deliver the fix back to the original creator. It’a gesture of “here, I noticed this and I fixed it for you.” It’s a gift. Over time, the community can continually prune and perfect projects because everyone is responsible for not just making projects with impact, but crafting projects that will drive maximum impact in our communities.

What is the gratitude button for?

It’s the best. On GrayVyne, there are no reviews, or ratings, or comments, or stars, or rankings of student projects. Instead we have a gratitude button. This community is only concerned about delivering a meaningful project to someone you care about, and when a project is received with gratitude, learners can send a personal note of thanks and appreciation to the project’s creator and kindly ask they do it again.



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